Returns Policy

IF YOU ARE NOT HAPPY WITH YOUR PURCHASE FOR ANY REASON, YOU MAY RETURN IT TO US FOR A REFUND OR EXCHANGE WITHIN 30 DAYS OF RECEIPT.

Check your goods upon receipt to ensure they are in satifactory condition.

Returnable Items

Items that can be returned for a refund or exchange within 30 days of receiving must follow the criteria as below:

1 Faulty items damaged/broken or soiled upon arrival (must be reported within 7 days of receiving).
2 Items received in the incorrect size/color.
3 Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Returning Your Item

1 Ensure all items being returned are securely packed and that you include a note in the parcel stating your order number so that we can identify you and your order. If you received an invoice slip with the original package, please include that in the return parcel.
2 Please state whether you would like a refund or an exchange (with the required size and colour). If no action is stated, it will be assumed that a refund is wanted.
3 Please send the item to the returns address below. Ensure that the proof of postage/receipt is kept safe until your return has been processed as if your return does not reach us, we are unable to refund you without this.

Return Shipping Costs

1 All return shipping costs are at the customers expense. This includes return shipping cost for a return or an exchange.
2 We reccomend returning the item(s) to us using a recorded/tracked service, as we cannot provide refunds or exchanges for items not received back.
3 If a faulty or an incorrect item was supplied by us, then the return postage cost will be refunded once the items have been received back and checked provided an economy recorded/tracked service was used.

Return Address

BlackButterfly
Unit 19 Charnwood Business Park
North Road
Loughborough
LE11 1LE
United Kingdom